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Is gambling becoming a concern to you or a loved one? Get information, tips and help by calling Gambling: Help and Referral. The helpline is confidential, bilingual, and free. It is available 24 hours a day, 7 days a week, throughout Québec: 1-800-461-0140.

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Questions must relate to participation in games of chance (gambling habits, risks, strategies, help, etc.). We will not answer marketing questions about Loto Québec products. Other platforms are available for that purpose.

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Claudio
from Sainte-Marthe-sur-le-Lac asks:
Isn’t it contradictory for Loto-Québec to launch a $100 scratch ticket while also stating that “A GAME SHOULD REMAIN A GAME”?
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Claudio
from Sainte-Marthe-sur-le-Lac asks:
Isn’t it contradictory for Loto-Québec to launch a $100 scratch ticket while also stating that “A GAME SHOULD REMAIN A GAME”?

OUR ANSWERS

The cost of a lottery ticket or the amount of money one spends on lottery tickets is not in and of itself an indicator of a gambling problem. For example, someone might choose to organize a group purchase of a ticket, in turn reducing the cost per person. In addition, different people have different limits and risk factors. The most important thing for people to keep in mind is to never spend more than they can afford to lose. Only a portion of one’s entertainment budget should go to games of chance.

Have a nice day!

Sonia
from Québec asks:
Can the Casino require a person who has played too much on a given day to leave the premises?
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Sonia
from Québec asks:
Can the Casino require a person who has played too much on a given day to leave the premises?

OUR ANSWERS

Dear Sonia:

It is extremely difficult to judge whether or not someone has played “too much.” Played too much money? How can “too much” be defined when the financial means or gaming budget of the player in question are not known?

Played too much in terms of time? Our employees do keep an eye out and may even approach someone who has been on site for an extended period of time.

The employees at our casinos and gaming halls have been trained to recognize signs of player distress and to call on designated teams to step in when necessary. At times, players may be asked to go home and take a break from their gaming activities. Our employees might also suggest a number of helpful measures for players such as the casino and gaming hall self-exclusion program.

Have a nice day!

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