What is
your question?

Thank you! Your question has been sent.

 

Is gambling becoming a concern to you or a loved one? Get information, tips and help by calling Gambling: Help and Referral. The helpline is confidential, bilingual, and free. It is available 24 hours a day, 7 days a week, throughout Québec: 1-800-461-0140.

Ask your question

Please fill out the form below in order to authenticate your identity and confirm the submission of your question.

Questions must relate to participation in games of chance (gambling habits, risks, strategies, help, etc.). We will not answer marketing questions about Loto Québec products. Other platforms are available for that purpose.

*Required field

Our team will be pleased to answer you. They are available from Monday to Friday, between 8:30 a.m. and 4:30 p.m. Please note that your question must respect our publication rules before it is posted.

We answer all questions, but not all of them are posted on this site. You may receive a personal response by e-mail.

Captcha
Please enter the characters in the random code displayed on the following image.* The random code is a security measure used to prevent the use of automated programs by fraudsters and hackers.
Try generating another image by clicking on the link DISPLAY ANOTHER RANDOM CODE located under the image. If you still cannot read the characters in the image, contact the Technical Services Department (toll free) at 1-888-229-7777. Our technicians are available every day from 8 a.m. to midnight.
Loto-Québec
from Montréal asks:
Do you think a good VLT player, attentive and very observant, can tell when he is about to win?
Read the answer
Loto-Québec
from Montréal asks:
Do you think a good VLT player, attentive and very observant, can tell when he is about to win?

OUR ANSWERS

No. The outcome of VLT games is determined exclusively by chance. It is therefore unpredictable and uncontrollable. There is no such thing as a "good" VLT player.

For more information >>

Loto-Québec
from Montréal asks:
Is it true that when a VLT has not paid out a jackpot for some time, the machine is full and therefore on the verge of paying out?
Read the answer
Loto-Québec
from Montréal asks:
Is it true that when a VLT has not paid out a jackpot for some time, the machine is full and therefore on the verge of paying out?

OUR ANSWERS

No. There is no connection between the machine's money box and the electronic chip that manages winning and losing combinations. The result of each spin is determined when the player presses the “play” button. A machine is never “due” to pay out; it’s all a matter of chance.

For more information >>

Stick to your limits

Test your gambling habits and discover your player profile.

Test your gambling habits and discover your player profile.

Need help?

Need help?

For you or someone close to you

QUICK ACCESS:
NEED HELP? QUESTIONS / ANSWERS CONTACT US