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Is gambling becoming a concern to you or a loved one? Get information, tips and help by calling Gambling: Help and Referral. The helpline is confidential, bilingual, and free. It is available 24 hours a day, 7 days a week, throughout Québec: 1-800-461-0140.

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Questions must relate to participation in games of chance (gambling habits, risks, strategies, help, etc.). We will not answer marketing questions about Loto Québec products. Other platforms are available for that purpose.

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Sonia
from Québec asks:
Can the Casino require a person who has played too much on a given day to leave the premises?
Read the answer
Sonia
from Québec asks:
Can the Casino require a person who has played too much on a given day to leave the premises?

OUR ANSWERS

Dear Sonia:

It is extremely difficult to judge whether or not someone has played “too much.” Played too much money? How can “too much” be defined when the financial means or gaming budget of the player in question are not known?

Played too much in terms of time? Our employees do keep an eye out and may even approach someone who has been on site for an extended period of time.

The employees at our casinos and gaming halls have been trained to recognize signs of player distress and to call on designated teams to step in when necessary. At times, players may be asked to go home and take a break from their gaming activities. Our employees might also suggest a number of helpful measures for players such as the casino and gaming hall self-exclusion program.

Have a nice day!

Gabriel
from Saint-Rémi asks:
Are there any types of games of chance (betting, slot machines, etc.) that are accessible to minors?
Read the answer
Gabriel
from Saint-Rémi asks:
Are there any types of games of chance (betting, slot machines, etc.) that are accessible to minors?

OUR ANSWERS

Dear Gabriel:

Since February 2000, it is strictly forbidden to sell lottery tickets to minors. Our retailers have been informed, and they undergo training on not selling lottery products to persons under the age of 18. It is important for the public to inform us or the authorities if sales to minors are observed.

What’s more, minors may not play video lottery terminals (VLTs) in located in our bar and restaurant network. If a restaurant possesses a VLT, it must be kept out of sight, in a zone that is forbidden to minors. Likewise, our casinos and gaming halls are also off limits to minors.

Have a nice day!

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