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Is gambling becoming a concern to you or a loved one? Get information, tips and help by calling Gambling: Help and Referral. The helpline is confidential, bilingual, and free. It is available 24 hours a day, 7 days a week, throughout Québec: 1-800-461-0140.

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Questions must relate to participation in games of chance (gambling habits, risks, strategies, help, etc.). We will not answer marketing questions about Loto Québec products. Other platforms are available for that purpose.

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Michel
from Montréal asks:
Are people allowed to play two machines at the same time?
Read the answer
Michel
from Montréal asks:
Are people allowed to play two machines at the same time?

OUR ANSWERS

Dear Michel,

As stipulated in Point 6 of our code of responsible commercialization, this practice is not allowed.
If you are a witness to any infraction against this code, please contact the Société des établissements de jeux du Québec at 1-866-611-5686 or info.loterievideo@loto-quebec.com.

Best regards

Claudia
from La Tuque asks:
Hi. Is it true that when a new scratch ticket comes out, more winning tickets are offered at the start in order to attract interest?
Read the answer
Claudia
from La Tuque asks:
Hi. Is it true that when a new scratch ticket comes out, more winning tickets are offered at the start in order to attract interest?

OUR ANSWERS

Hello, Claudia:

No, that is a myth. All prizes, including grand prizes, are available the moment new products go on sale. On the other hand, if the product has been available for sale for a while at the time you purchase your ticket, some of the prizes and grand prizes may have already been claimed, giving the illusion that there are fewer winners. However, in reality, the odds of winning remain exactly the same.

You can monitor the number of prizes already claimed for a given product on our website at https://loteries.lotoquebec.com/en/useful-information/prize-claims-status.

Have a great day!

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