Arrangements for self-exclusion from the casinos or gaming halls may also be made at the following locations:
- Loto-Québec's head office
- Loto-Québec's office in Québec City
- Help centres for problem gambling:
o La Maison Jean Lapointe (Montréal)
o Centre CASA (Québec City)
o Centre Domrémy Mauricie/Centre-du-Québec (Trois-Rivières)
o Centre de réadaptation en dépendance de l'Outaouais (Gatineau)
o Sandy Hill Community Health Centre (Ottawa)
Two types of self-exclusion contracts
- Contract with a self-exclusion counsellor
Self-exclusion counselling is available to help the player reach his goal. This free, confidential and completely independent psychological support service provides the player with an assessment of his gambling habits and needs, as well as monthly telephone support.
Advantages of the contract with a self-exclusion counsellor:
It is important to note that this service is not intended to replace therapy or treatment, but rather to help the self-excluded player understand his situation more clearly and to provide support during the self-exclusion period. Several years of experience with this service have proven that it is helpful to players who request it. The self-exclusion counsellor may also direct the player to other help resources as needed.
- Contract without a self-exclusion counsellor
A player may choose not to take advantage of the services of a self-exclusion counsellor. However, he may change his mind at any time throughout the duration of the contract by calling the self-exclusion counselling service at 1-866-915-7627 to make an appointment.
For more information on the program, see Your Self-Exclusion Contract Fact Sheet [PDF Format, 178 KB], developed for players who decide to subscribe to the self-exclusion program.