Need help?

Is gambling becoming a concern to you or a loved one? Get information, tips and help by calling Gambling: Help and Referral. The helpline is confidential, bilingual, and free. It is available 24 hours a day, 7 days a week, throughout Québec.

Gambling: Help and Referral
1-800-461-0140


How you can help

Helping a loved one with a gambling problem is not an easy process, so it's perfectly normal to be apprehensive. Here are a few tips to guide you in making that first contact with the person who has an addiction in order to help tackle the problem.

  • Raise the issue when you have time to listen in a place where you know you won't be disturbed.
  • Tell the person that you are taking this step because he or she is important to you and because you’re concerned.
  • Be clear about the fact that you are not there to judge. Do not lecture.
  • State your expectations clearly, e.g. "I would like you to consult...".
  • Take the time to listen and allow the person to react to what you are saying, even if your statements provoke anger.
  • Do not expect too much from yourself and do not hesitate to seek help for yourself if need be.
  • Contact health professionals, such as your family doctor or the staff at your CLSC.

Your gambling habits have negative consequences? 

  • Your gambling habits have negative consequences for you and your loved ones?
  • You notice changes in your gambling habits (spending more money, more often or for longer periods)?
  • You worry about your gambling?
  • You attempt to recoup your losses by gambling even more?
  • You lie to hide your gambling habits and losses?
  • You borrow money to continue gambling or to pay off your gambling debts?
  • You are unable to reduce or stop your gambling altogether?
  • You put at risk personal relationships or your work because of gambling?

These signs are all symptomatic of a loss of control. It is important that you reflect on the role of gambling in your life. Speak to a loved one or a health professional.

Help and free services are available to assist you in reducing or putting a stop to your gambling. Contact Gambling: Help and Referral or your CLSC.  

Self-exclusion program

Players may request to be denied access to Québec's casinos and gaming halls for a predetermined period ranging from three months to five years

Players may request to be denied access to Espacejeux online games for a period ranging from 1 month to 5 years.

The program is confidential, bilingual and free of charge.

Players wishing to take part in the program should go to the customer service desk at any of the casinos or gaming halls to sign a self exclusion contract.

Self-exclusion contract

Arrangements for self-exclusion from the casinos or gaming halls may also be made at the following locations:

Two types of self-exclusion contracts

 

  • Contract with a self-exclusion counsellor

    Self-exclusion counselling is available to help the player reach his goal. This free, confidential and completely independent psychological support service provides the player with an assessment of his gambling habits and needs, as well as monthly telephone support.

    Advantages of the contract with a self-exclusion counsellor:

    It is important to note that this service is not intended to replace therapy or treatment, but rather to help the self-excluded player understand his situation more clearly and to provide support during the self-exclusion period. Several years of experience with this service have proven that it is helpful to players who request it. The self-exclusion counsellor may also direct the player to other help resources as needed.
     
  • Contract without a self-exclusion counsellor

    A player may choose not to take advantage of the services of a self-exclusion counsellor. However, he may change his mind at any time throughout the duration of the contract by calling the self-exclusion counselling service at 1-866-915-7627 to make an appointment.

For more information on the program, see Your Self-Exclusion Contract Fact Sheet [PDF Format, 178 KB], developed for players who decide to subscribe to the self-exclusion program.

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